Canada Diplomatic House operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Canada Diplomatic House is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you. We may collect the following categories:

• Contact details: Name, billing address, shipping address, phone number, and email address.
• Financial information: Payment card information, transaction details, and payment confirmation.
• Account information: Username, password, security questions, preferences and settings.
• Transaction information: Items you view, cart contents, returns, exchanges, and purchase history.
• Communications: Information you include in customer support inquiries or emails to us.
• Device information: IP address, browser type, network connection, and device identifiers.

How We Use Your Information

We use your personal information for the following purposes:

• Provide & Improve Services: To process payments, fulfill orders, ship products, and create a customized shopping experience.
• Marketing: To send promotional emails or show you relevant advertisements (you may opt out at any time).
• Security: To authenticate your account, detect fraud, and ensure a secure transaction environment.
• Legal Compliance: To comply with applicable laws, respond to legal requests, or enforce our policies.

Disclosure of Information

We may disclose your personal information to third parties under these circumstances:

• Service Providers: Such as Shopify (our platform host), payment processors, and shipping couriers.
• Business Partners: For marketing or advertising services, in accordance with their own privacy policies.
• Legal Requirements: If required by law, search warrant, subpoena, or to protect our rights and safety.

Relationship with Shopify

Our store is hosted by Shopify. Your data is transmitted to and stored by Shopify to enable the Services. Shopify is responsible for processing your personal information in these instances. For more details, please visit the Shopify Consumer Privacy Policy.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access: Request a copy of the personal data we hold about you.
• Delete: Request that we delete your personal information.
• Correct: Update or correct inaccurate information.
• Portability: Request a transfer of your data to a third party.

Contact Us

If you have questions about this policy or wish to exercise your rights, please contact the Protocol Office:

Canada Diplomatic House
Email: info@diplomatic-house.ca
Address: 5711 Chemin Saint Francois, Saint-Laurent, QC, H4S 1W6, CA